A ticketing software converts all incoming support requests from multiple channels into tickets. From the ticketing system, it’s easier to prioritize, track and follow-up on customer requests from one place. This will help your customer support team communicate better with customers, and handle issues more efficiently. Field service management software enables companies to easily supervise their employee activities, trace vehicles, schedule work, dispatch technicians, support driver safety, and integrate with inventory and other back-office solutions. This software is highly popular among field service companies because they can help to reduce costs and boost efficiency. Businesses can use the system to access customer data, manage orders easily, and do route planning at an affordable cost.
Find the best field service ticketing system software for your business. Compare product reviews and features, and learn from our field service software research.
1 ActiveCampaign. It is an integrated marketing and customer relationship management (CRM) suite with a foundation in email marketing. Targeted towards small-to-midsize businesses, the software is designed to help organizations build their contact lists, create professional emails, manage campaigns, track customer behavior and measure their marketing campaign performance.
2Zendesk Sell (formerly Base). IT is the web and mobile-based customer relationship management (CRM) application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.
3 Claritysoft. It is a cloud-based customer relationship management (CRM) solution designed for midsize and large enterprise businesses. It offers sales automation, customer service and support, marketing automation and social CRM within a single solution. Key features include account management, activity management, calendar management and pipeline management.
4 Shape. Shape’s cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for businesses in industries such as legal, real estate, mortgage, insurance, education, hvac and construction.
5 Bpm’online. It is a process-driven customer relationship management (CRM) solution for marketing, sales and service automation. The solution allows companies to manage the customer lifecycle from lead to sales and to ongoing customer service. The solution gives users the ability to view marketing, sales and service activities through a single CRM platform. Bpm’online provides three integrated products, which can be used separately or in a single CRM bundle.
6 Freshdesk software. Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets.
7 SalesOutlook CRM. It is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft Outlook.SalesOutlook CRM automatically syncs all customer data at one place. All files and email correspondence are saved to the contact’s profile, and because SalesOutlook CRM depends on Microsoft Outlook, there is no need for a dedicated MS-SQL server database.
8 IncidentMonitor. It is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution.
9 Reamaze. It is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.